Ian - Customer Service Representative with 2+ years in BPO and operations

Santiago de Cali, Valle del Cauca, Colombiaen

Gained experience in customer service roles within BPO industry

Handled operational planning, staffing, and direction of functions

Published on CazVidVideo interview available

Summary

Experienced customer service specialist and aspiring industrial engineer dedicated to enhancing operational efficiency and customer satisfaction.

Customer ServiceAdvanced

Provided customer support and communication in a BPO environment, ensuring client satisfaction.

Operations ManagementIntermediate

Ensured proper planning, staffing, and operational direction for business functions.

Communication SkillsAdvanced

Utilized advanced English (C1) communication skills in customer interactions and team coordination.

Problem SolvingIntermediate

Developed solutions aimed at improving business performance and meeting operational goals.

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