Ingeniero De Soporte De TI Workplace buscando nuevas oportunidades
Experiencia demostrada en Cisco Routing & Switching.
Experiencia demostrada en Power BI & Data Analysis.
Experiencia demostrada en Linux System Admin.
Experiencia demostrada en Python & Automation.
Experiencia demostrada en Ubiquiti Device Config.
Foundever
Focused on advanced customer support and problem resolution, serving as a key resource for complex issues.. Engaged in developing solutions to enhance customer resilience and satisfaction.. Collaborated with cross-functional teams to improve service delivery and optimize customer experience.
Foundever
Provided frontline technical support and customer service, addressing a wide range of inquiries and issues.. Assisted customers in troubleshooting technical problems, ensuring high satisfaction and swift resolution.. Utilized communication skills to manage customer expectations and deliver effective service.
Ufinet
Supervised the maintenance and repair operations for optical fiber infrastructure.. Ensured efficient handling of breakdowns and maintained continuous service.. Coordinated with a team to streamline maintenance processes and minimize downtime, contributing to enhanced system reliability.
Computer Engineering
Configuration and Support of Communication Networks and Operating Systems