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Ian
Ingeniero De Soporte De TI Workplace
Contact
Competencies
Experiencia demostrada en Cisco Routing & Switching.
Experiencia demostrada en Power BI & Data Analysis.
Experiencia demostrada en Linux System Admin.
Experiencia demostrada en Python & Automation.
Experiencia demostrada en Ubiquiti Device Config.
Education
Languages
Summary
Ingeniero De Soporte De TI Workplace buscando nuevas oportunidades
Experience
Customer Resilience (GURU) Tier II
Focused on advanced customer support and problem resolution, serving as a key resource for complex issues.. Engaged in developing solutions to enhance customer resilience and satisfaction.. Collaborated with cross-functional teams to improve service delivery and optimize customer experience.
Technical and General Customer Service Tier 1
Provided frontline technical support and customer service, addressing a wide range of inquiries and issues.. Assisted customers in troubleshooting technical problems, ensuring high satisfaction and swift resolution.. Utilized communication skills to manage customer expectations and deliver effective service.
Supervisor in the Maintenance and Breakdown Area Optical Fiber
Supervised the maintenance and repair operations for optical fiber infrastructure.. Ensured efficient handling of breakdowns and maintained continuous service.. Coordinated with a team to streamline maintenance processes and minimize downtime, contributing to enhanced system reliability.