This is my profileContact via CazVid
Ileana
Customer Satisfaction Agent with Experienced Leadership in Tech and Pharma
Video resume
Customer satisfaction agent
I have worked as a customer satisfaction agent for many years for big companies such as IBM, Kodak, Oracle, Seidor Argentis, Avaya. I have also worked perfecting guidelines to achieve a better performance for the teams and companies I worked for.nnI hope to be considered for this oportunity.nnRegards!nIleana B. Alonso
Contact
Buenos Aires, Buenos Aires C.F., Argentina
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-quality customer support for global telecom, tech, and pharmaceutical companies.
Team LeadershipIntermediate
Led customer satisfaction teams, enhancing performance through process improvements.
Process ImprovementIntermediate
Contributed to developing and refining guidelines to improve customer service outcomes.
Client Relationship ManagementAdvanced
Managed relationships with key corporate clients, ensuring customer satisfaction and retention.
Summary
Experienced customer satisfaction agent with a proven track record in leading support teams across major corporations in the tech and pharmaceutical sectors.
Key Achievements
- Worked as a customer satisfaction agent for major companies including IBM, Kodak, Oracle, SAP, and Bayer.
- Contributed to developing guidelines aimed at improving team and company performance.
- Led customer satisfaction initiatives across multiple organizations, emphasizing service quality.
Skills
Customer ServiceTeam LeadershipProcess ImprovementClient Relationship Management
Published on CazVid - Jul 3, 2025