Demonstrated experience with Salesforce.
Demonstrated experience with SAP.
Demonstrated experience with Jira Service Desk.
Demonstrated experience with Microsoft Office Suite.
Vonage (CSS Corp)
Responsible for taking on ownership with external and internal parties to define and resolve systemic issues, product enhancements, and workarounds., Apply fundamental network and VoIP troubleshooting to resolve support tickets., Manage bills, handle payments, provide price quotes, discuss products specification and offer additional services.
Smile Direct Club
Coordinating appointments for new and existing customers., Answering customers' questions, providing key product information, and solving problems regarding billing and shipping., Contact customers to remind them to continue with the treatment process (next aligner)., Provide assistance checking eligibility for services based on the customer ́s insurance.
Santander (Concentrix)
Ensure the correct authentication of the caller by following verification procedures; for specific requests, make use of Experian., Provide bank account information and help with billing discrepancies, statements, and charge inquiries., Educate customers on loan procedures, payments, and application status updates., Helping lay out payoff quotes and submitting requests for payment arrangements for credit cards or any type of loan (HELOC, Installment Loan, Line Of Credit, Auto Loan).
High School Diploma
Bachelor’s Degree
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Demonstrated experience with iOS and Microsoft operating systems.
Health Prime
Different PMS and EHR systems are managed to document and task messages to the appropriate practice., Collection and posting of patient payments, verification of patient demographics and insurance coverage, validation, and request of patient credits/refunds., Education on insurance coverage and performing outbound calls to collect past due balances and resolve COB denials.
3M Health - Solventum
Compiling daily lists of leads and delegating them to sales team associates., Maintaining an accessible and organized filing system for sales and administrative professionals., Creating and processing sales orders and price quotes., Expediting requests rush orders and altering sales orders and shipping information as required.
