Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Appointment Scheduling.
Demonstrated experience with CRM & Call Center Systems.
Dedicated People MX
Handled inbound and outbound calls for U.S.-based clients, Resolved customer inquiries and complaints efficiently, Scheduled appointments and updated customer records in CRM systems, Managed high call volumes while maintaining service quality, Assisted with billing and service-related issues
RDI Nogales
Provided customer support in a fast-paced call center environment, Assisted customers with account questions, billing concerns, and service troubleshooting, Maintained performance metrics including call time, resolution rate, and customer satisfaction, Handled escalated calls professionally and effectively, Met and exceeded monthly performance goals
High School Diploma
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Demonstrated experience with Conflict Resolution.
