Irene - Service Coordinator

Demonstrated experience with Phone Support.

Demonstrated experience with Email Management.

Demonstrated experience with Chat Support.

Demonstrated experience with Microsoft Office.

Demonstrated experience with Google Workspace.

supervision of the technical team and customer service. Organization of +5 monthly national and international trips for staff. Calendar management, electronic correspondence and task tracking. Billing and administrative support for internal and external customers

Managed more than 80 maintenance requests per day in corporate offices. Communication between customers and management, with a focus on efficient incident resolution. Preparation of reports and updating of databases

Reception and channeling of internal and external customer requirements. Inventory management and document control of 5 lobbies. Support in coordination with suppliers and contractors of office complexes with more than 30 clients

Evaluate customer service quality standards for new client interactions.. Ensure protocols are followed and accurate information is delivered consistently.. Maintain organized and updated client records on a call-by-call basis.. Identify improvement opportunities to enhance customer experience.

Provided administrative and customer support to executives, tenants, and visitors.. Managed service tickets, calendars, meeting rooms, and vendor coordination.. Maintained documentation and compliance records for contractors and permits.. Improved response times through process optimization and follow-up.

Managed group reservations, changes, and special requests for international clients.. Coordinated with internal teams to ensure timely and accurate service delivery.

Handled guest inquiries, complaints, and requests via phone and email.. Delivered high-quality bilingual service while maintaining customer satisfaction.