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Customer Service & Administrative Professional with 10+ years in operations and client support
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Competencies
Provided bilingual support, resolving inquiries, ensuring compliance, and fostering client relationships in healthcare and retail contexts.
Designed and implemented operational systems, managed financial reviews, and coordinated team activities across multiple organizations.
Recruited, trained, and led staff in fast-paced environments, improving performance and staff retention.
Organized brand presence at events, coordinated virtual programs, and managed content for social and community platforms.
Supported theatrical productions, curated social media content, and delivered arts workshops for diverse audiences.
Education
Languages
Summary
Experienced in delivering bilingual customer service, managing organizational processes, leading teams, and supporting creative projects across healthcare, entertainment, and educational sectors. Skilled in strategic planning, team development, and creative content creation.
Key Achievements
- Enhanced customer satisfaction to 96.3% at United Health Care through process improvements.
- Led recruitment, retention, and professional growth initiatives at Countdown Escape Room, achieving 100% retention and promoting 37% of team members.
- Developed strategic projections, operational processes, and brand expansion plans that increased visibility by 62% and sales by 23%.
Experience
Customer service and Bilingual representative
Enhanced customer satisfaction rate to 96.3% by streamlining inquiries related to coverage policies and billing., Ensured timely payments and compliance with deadlines by offering personalized follow up on particular billing cases that required a more humane approach., Optimized group’s general...
Administration Director
Developed projections, operational processes, and performance metrics to support strategic and administrative decision-making, establishing a new and optimized working system for the company., Led the recruitment and selection of administrative staff (assistants and coordinators) as Head of HR due...
Personnel Manager
Identified high operating costs and implemented immediate operational decisions to optimize performance and reduce costs across locations., Designed internal processes for the staff, improving efficiency, consistency, and workflow performance., Personally trained and onboarded staff, strengthening...
Administration Assistant
Assisted in the review and reconciliation of company accounts, supporting financial accuracy and internal controls., Reviewed and monitored payments to vendors and suppliers, ensuring accuracy, compliance, and timely processing., Maintained direct and effective communication with clients to make...
Independent Facilitator
Led theatrical improvisation exercises to explore personal experiences and emotions in a safe and expressive virtual environment., Led team-based virtual activities to strengthen communication skills, collaboration, and leadership development., Promoted acceptance and validation of individual and...
Producer
Coordinated and scheduled virtual meetings for entrepreneurial mothers, providing an alternative therapeutic space for both individual and group emotional support., Developed and curated discussion topics aligned with the lived realities of working-class Peruvian women, fostering identification,...
Independent Teacher
Introduced adolescents to theatre fundamentals, fostering self-expression, creativity, and artistic exploration., Facilitated group dynamics to strengthen confidence and teamwork, promoting collaboration and mutual trust., Encouraged active listening practices and effective communication, improving...
Producer
Collected and maintained data on current and former students, ensuring accuracy and accessibility for academic and administrative use., Supported and supervised a virtual scholarship program, facilitating access and monitoring participation and progress., Presented and reviewed data insights with...
Independent digital theater production
Actress
Independent digital theater production
Director, Producer, Photographer