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Irvin
Customer Service Agent with 2 years in Call Center Industry
Video resume
Remote Job, Customer service.
I have worked for call centers for 2 years, have worked for campaigns such as Cox Communications, SiriusXM, Kemper Insurance and Hughes Net also Xfinity Comcast.
Contact
Monterrey City, Nuevo León, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers via phone for various campaigns and brands.
Communication SkillsIntermediate
Effectively communicated technical information and troubleshooting steps to diverse clients.
Call Center OperationsIntermediate
Participated in daily call center workflows, including handling customer inquiries and issue resolution.
Client Campaign ManagementBeginner
Supported multiple client campaigns, learning campaign-specific procedures and protocols.
Summary
Experienced in supporting high-profile campaigns for major telecommunications and service providers over two years.
Key Achievements
- Gained experience working with major clients including Cox Communications, SiriusXM, Kemper Insurance, Hughes Net, and Xfinity Comcast.
- Contributed to customer support operations in a call center environment over a two-year period.
- Adapted to diverse client campaigns and maintained service standards across multiple brands.
Skills
Customer ServiceCommunication SkillsCall Center OperationsClient Campaign Management
Published on CazVid - Jul 3, 2025