This is my profileContact via CazVidIrvin
Customer Service & Quality Assurance Specialist with 5+ years in client relations
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Competencies
Provided excellent service to clients, focusing on retention, conflict resolution, and de-escalation techniques.
Monitored and corrected agent operational errors, using QA data to ensure error-free service delivery.
Supervised and scrutinized team member outputs to maintain service and operational standards.
Performed diverse labor tasks including roofing, drywall, and cabinetry assembly with precision and safety.
Utilized Microsoft 365 and related software for record-keeping, communication, and process management.
Education
Languages
Summary
Dedicated team player skilled in customer relations, quality control, and manual labor, with proven adaptability across industries. Committed to delivering excellent service and maintaining high operational standards.
Key Achievements
- Led agent performance reviews and error correction at SSG, enhancing team accuracy and efficiency.
- Managed client retention and conflict resolution, improving customer satisfaction through negotiation and de-escalation.
- Diverse roles from roofing to assembly, demonstrating adaptability and a broad skill set in manual labor and service delivery.
Experience
ROOFER / LABORER
In charge of shingle application, General cleaning, Supply inventory, Next day preparation
Assembly Line Worker
Assembly of wood cabinets, cuberts, and cupboards, Precisión screwing and symmetry requirements, General cleaning, Cohesión and cooperation between workmates
FREELANCE LABOR
Extensive service coverage from pool flooring to drywall application, General cleaning, Creative solutions, Long hours of heavy labor
CUSTOMER SERVICE AGENT
Retention of clients by the use of negotiation methods, Record keeping/solutions to problem inquiries using work related software, De-escalation training used in the defusing of tense situations
TEAM LEAD
Scrutinized agent output for marginal and widespread operational errors, Provide excellent customer service to clients (when necessary)
QUALITY ASSURANCE AGENT
Scrutinized agent output for marginal and widespread operational errors (thanks to QA data) and corrected them ASAP, Provided excellent customer service to clients (when necessary)
ACCOUNT PROTECTION REP (TRIAGE)
Scrutinized client information for fraud detection efforts, Provide excellent customer service to clients (when necessary), Maintained Secure Transactions and Solutions