Irving

Demonstrated experience with Customer Service.

Demonstrated experience with eClinicalWorks (eCW).

Demonstrated experience with EMR Documentation.

Demonstrated experience with HIPAA Compliance.

Demonstrated experience with Patient Scheduling.

Direct executive support to company president.. Manage email, scheduling, reporting, research, documentation, and workflow coordination.. Maintain confidentiality and optimize operational efficiency.

Assisted claimants with eligibility screening, claim submissions, documentation guidance, and case updates.. Maintained strict compliance with privacy regulations and high-volume call performance standards.

Qualified prospects, explained coverage options, generated high-quality leads, and scheduled licensed agent appointments.

Conducted legal intake calls, screened accident victims, and scheduled attorney consultations.

Handled inbound retail orders, customer inquiries, billing support, and order tracking while maintaining 98% accuracy.

Provided customer support using eClinicalWorks (eCW), including demographic verification, appointment scheduling, and provider calendar coordination.. Documented patient interactions and communicated with providers through eCW Messenger while maintaining HIPAA-compliant practices.. Addressed patient questions and concerns professionally while supporting efficient medical-office operations.

Worked as a freelance Executive Virtual Assistant supporting the company president with calendar management, research, reporting, document preparation, workflow coordination, and confidential communications.. Because this was an independent freelance/remote role with flexible project-based responsibilities, it could overlap with the Global Resolv assignment without representing two full-time positions.. Managed administrative priorities and helped keep day-to-day communications, information, and executive tasks organized.

Assisted claimants with eligibility verification, claim submissions, documentation requirements, and settlement-related questions.. Handled confidential customer information accurately in a high-volume customer service environment.

Contacted prospective clients regarding healthcare and life insurance options and qualified leads based on individual needs.. Educated prospective customers on available coverage, built rapport, and scheduled appointments with licensed insurance agents.

Processed customer orders and assisted with shipping inquiries while delivering professional customer service during QVC’s peak holiday shopping season.. Maintained speed, accuracy, and attention to detail in a high-volume order-entry environment.

Interviewed individuals involved in motor vehicle accidents to determine whether they qualified for a free consultation with a personal injury attorney.. Gathered accident details, documented information accurately, and scheduled consultations for qualified prospects.