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Virtual Assistant (Freelance)
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with eClinicalWorks (eCW).
Demonstrated experience with EMR Documentation.
Demonstrated experience with HIPAA Compliance.
Demonstrated experience with Patient Scheduling.
Education
Languages
Summary
Professional profile
Experience
Virtual Assistant (Freelance)
Direct executive support to company president.. Manage email, scheduling, reporting, research, documentation, and workflow coordination.. Maintain confidentiality and optimize operational efficiency.
Customer Service Representative – AT&T; Data Breach Settlement Case
Assisted claimants with eligibility screening, claim submissions, documentation guidance, and case updates.. Maintained strict compliance with privacy regulations and high-volume call performance standards.
Lead Generator – Healthcare & Life Insurance
Qualified prospects, explained coverage options, generated high-quality leads, and scheduled licensed agent appointments.
Telephone Operator
Conducted legal intake calls, screened accident victims, and scheduled attorney consultations.
Customer Service Representative – QVC Campaign
Handled inbound retail orders, customer inquiries, billing support, and order tracking while maintaining 98% accuracy.
Customer Service Representative
Provided customer support using eClinicalWorks (eCW), including demographic verification, appointment scheduling, and provider calendar coordination.. Documented patient interactions and communicated with providers through eCW Messenger while maintaining HIPAA-compliant practices.. Addressed patient questions and concerns professionally while supporting efficient medical-office operations.
Executive Virtual Assistant
Worked as a freelance Executive Virtual Assistant supporting the company president with calendar management, research, reporting, document preparation, workflow coordination, and confidential communications.. Because this was an independent freelance/remote role with flexible project-based responsibilities, it could overlap with the Global Resolv assignment without representing two full-time positions.. Managed administrative priorities and helped keep day-to-day communications, information, and executive tasks organized.
Customer Service Representative
Assisted claimants with eligibility verification, claim submissions, documentation requirements, and settlement-related questions.. Handled confidential customer information accurately in a high-volume customer service environment.
Healthcare & Life Insurance Lead Generator
Contacted prospective clients regarding healthcare and life insurance options and qualified leads based on individual needs.. Educated prospective customers on available coverage, built rapport, and scheduled appointments with licensed insurance agents.
Customer Service Representative
Processed customer orders and assisted with shipping inquiries while delivering professional customer service during QVC’s peak holiday shopping season.. Maintained speed, accuracy, and attention to detail in a high-volume order-entry environment.
Legal Intake Specialist
Interviewed individuals involved in motor vehicle accidents to determine whether they qualified for a free consultation with a personal injury attorney.. Gathered accident details, documented information accurately, and scheduled consultations for qualified prospects.