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Dispatch and Customer Service Specialist with 10+ years of operational experience
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Competencies
Coordinated message routing, tracking, and documentation to ensure efficient dispatch operations.
Provided excellent customer support, built strong client relationships, and managed client needs effectively.
Engaged in cold calling, needs assessment, and promoting products, contributing to revenue growth.
Managed teams, trained employees, and overseen store operations, ensuring team performance and goal achievement.
Handled daily store operations, budgeting, scheduling, and process improvements at McDonald's.
Education
Languages
Summary
Experienced in dispatching, customer relations, sales, and operations management with a proven record of achieving targets and improving processes.
Key Achievements
- Managed dispatching operations and maintained accurate records at Dedicated People
- Consistently exceeded sales targets in sales roles at OneStar Solutions and Teleperformance
- Led daily store operations, created training systems, and achieved sales, service, and budget goals as General Manager at McDonald's
Experience
Dispatcher / Virtual Receptionist / Data entry
Direct dispatching, routing and tracking of messages to clients, Maintained accurate record of all dispatched calls, Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need., Promote team work amount colleagues by proactively assisting others when needed.,...
Sales Development Representative
Increased sales revenue by consistently meeting and exceeding sales targets, Making cold call to new potential clients, Filter Clients by asking questions to find where House Call Pro App could help., Enhanced Product knowledge through continuous training and professional development opportunities,...
Sale Representative
Selling electricity plans to clients in Texas. Both residential and commercial plans., Inbound calls, Work with multiple screens, web pages for multitasking and responsible to reply to emails. Work with 7 different brands for being a cross brand with NRG., Develop strong relations with clients...
General Manager (GM)
Daily operations of the store., Complete oversite of daily operations of the store accomplishments, Create and train a management team to successfully meeting store needs and sales goals., Create a system for maintenance and set an organized team., Create a healthy crew training system for future...