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Isaac
Team Supervisor with 5+ years in customer service and operations
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Competencies
Provided high-quality customer support across multiple channels, resolving complex issues effectively.
Led and coached teams to improve performance, productivity, and service quality.
Resolved operational and customer escalations, ensuring high satisfaction and smooth workflows.
Generated and analyzed performance data to inform management decisions and process improvements.
Proficient in Microsoft Office, Slack, and Power BI to analyze data, communicate, and monitor performance.
Education
Languages
Summary
Experienced professional with expertise in customer support, team leadership, issue resolution, and data analysis, dedicated to enhancing operational efficiency.
Key Achievements
- Led daily operations and consistently exceeded KPIs at Link Mobile
- Managed escalated customer issues and improved team productivity
- Prepared and presented performance reports to support strategic decision-making
Experience
Team Supervisor
Led daily operations for a high-performing team, consistently exceeding KPIs, quality standards, and service-level targets., Coached and developed team members through training, feedback, and performance management, improving productivity and accuracy for the Startup company., Resolved complex...
Customer Care Specialist
Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information., Help members understand the value in their memberships, what benefits they have and how to use...
Seller Support Associate Sr.
Provide reassurance and peace of mind to our members regarding their inventory issues and account health., Assessing issues via 3 channels of communication (Phone, Email & Chat), Documenting all Selling Partner interactions and information according to standard, Report and escalate...
Customer Service CAP Associate (Customer Abuse Prevention)
Investigate and identify the root cause of the customer's issue., Guide the customer through the correct process for a concession., Proceed to annotate actions and write concise emails about the situation to the customer., Assessing the eligibility of the customer for a refund and...