Experienced software developer specializing in web application development with a strong focus on JavaScript and React.
Utilized JavaScript extensively for frontend development and feature implementation.
Built and maintained web interfaces using React.js to ensure responsiveness and scalability.
Designed and optimized database queries for efficient data retrieval and storage.
Managed code repositories, branches, and deployments across development cycles.
Armstrong Transport Group
Generated new business opportunities through cold calling and prospecting, building a consistent pipeline of clients., Conducted cold calling and prospecting through databases and Google Maps to build a customer base., Negotiated rates and coordinated shipments between shippers and carriers to ensure on-time delivery., Maintained long-term client relationships by providing support, updates, and solutions to logistics challenges.
Isaromas
Lead the design and implementation of commercial strategies, ensuring alignment with organizational goals and the company’s sustainable growth., Develop and maintain strong relationships with key clients, managing strategic negotiations and ensuring high levels of satisfaction and loyalty., Coordinate the development and execution of annual commercial plans, ensuring their integration with financial and operational planning processes., Lead expansion projects and the development of new markets, assessing their technical, financial, and commercial viability.
Gecelca S.A.S E.S.P
Actively participate in the identification, analysis, and monitoring of risks, addressing both strategic concerns and operational processes., Provide support in conducting internal and external audits, ensuring follow-up and implementation of resulting action plans., Maintain and update key performance indicators (KPIs) and indicator dashboards for the Integrated Management System (SIGE) processes., Calculate the system effectiveness indicator, contributing to the measurement of operational performance., Support the implementation of the Road Traffic Safety Management System (ISO 39001), with a focus on improving road safety within the organization., Contribute to environmental initiatives, such as measuring the Greenhouse Gas (GHG) Inventory and preparing the Integrated Management Report in accordance with GRI standards.
Industrial Engineer
Specialization in Production Management and Logistics Operations
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Amazon Operation Services Colombia S.A.S
Handle high-volume inbound and outbound interactions, ensuring customer satisfaction and retention., Develop strong communication and problem-solving skills in a fast-paced BPO environment., Maintain efficient handling of customer inquiries through calls, chats, and emails, ensuring effective assistance and prompt issue resolution., Manage and resolve customer complaints, providing satisfactory solutions and ensuring a positive customer experience., Provide detailed information about Amazon’s products and services, including pricing, features, delivery times, return policies, and warranties., Offer technical support to resolve product-related issues, ensuring customers received the necessary assistance.
