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Data Analyst with 4 years experience in finance & marketing
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Competencies
Performed statistical analysis and data interpretation to support business decisions.
Designed and managed database queries to extract relevant data efficiently.
Created dashboards and visual reports using Tableau and Power BI.
Developed complex spreadsheets and macros for data processing and analysis.
Coordinated multiple projects ensuring timely completion and stakeholder communication.
Summary
Detail-oriented data analyst with a strong track record in leveraging data to improve business outcomes across finance and marketing domains.
Key Achievements
- Led data analysis projects that optimized marketing campaign targeting strategies.
- Developed dashboards and reports for executive decision-making processes.
- Progressed from Junior Analyst to Senior Data Analyst within two years.
Experience
Customer service representative
Assisting customers with their shipping services at the Fedex company.
Quality analyst developer
Assure consistency on quality guidelines.
Subject matter expert (global quality customer service guidelines)
Leading updates and top processes.
Supervisor tier2 and escalations LOB
Managing teams and analyzing metrics to ensure good assistance to customers., Administrative tasks based on the company requirements and agents' needs.
Quality manager coordinator
Strong relationships with clients and partners.
Project manager leader (six sigma)
Contributions to the success of the third consecutive year, Teleperformance has been included in the prestigious 25 World’s Best Workplaces.