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Isabela M Acca

Santiago de Cali, Valle del Cauca Department, Colombia

Customer Service Specialist with diverse experience in high-risk and basic consumer support

  • Progressed from Customer Service Representative to Supervisor at Alorica Colombia, managing account and vehicle information
  • Handled complex high-risk consumer situations including fraud and escalations for TaskUs Colombia
  • Provided comprehensive customer support across various platforms, demonstrating skill versatility and role expansion
Customer Service
Advanced
Managed customer inquiries and issues ranging from basic requests to high-risk situations, ensuring effective resolution
Account Management
Intermediate
Supervised and managed client accounts and vehicle information, including refunds and maintenance coordination
Communication Skills
Advanced
Handled escalations and complex consumer situations through clear and effective communication
Technical Tools
Intermediate
Proficient in Microsoft Office, Google Suite, and Adobe Creative Suite for various support and reporting tasks

Languages

English
C1
Spanish
Native
See Full Skillset on CazVid
Apr 2023 - Nov 2023
Customer Service Representative
TaskUs Colombia
answering calls with high-risk consumer situations such as accidents in stores, fraud, escalations with corporations, reimbursement of money directly to bank accounts, among others.
Oct 2022 - Apr 2023
Customer Service Representative
Alorica Colombia
answering calls with basic situations of the consumer such as placing orders, making refunds, reshipment of merchandise.
Feb 2024 - Jul 2024
Customer Service Advocate / Supervisor
Alorica Colombia
answering calls with basic situations of the consumer such as planning trips, managing accounts for Hosts, managing vehicle information, creating refunds, assisting with vehicle maintenance and damages, among others.
View Complete Work History
🎓
Institución Educativa La Merced
High School diploma
🎓
Fundación Academia de Dibujo Profesional
Technician in arts
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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