Experienced in managing schedules, social media content, customer communications, and insurance documentation, committed to enhancing operational efficiency.
Managed scheduling, documentation, and office operations to maintain efficiency
Developed and executed content strategies, monitored trends, and engaged audiences
Handled inbound and outbound communications, assessed client needs, and provided solutions
Translated calls between English and Spanish, facilitating clear communication
Eureka
Oversaw appointment scheduling and calendar maintenances for a law firm., Maintained an efficient office environment by skillfully routing incoming and outgoing mail., Updated office calendar with new meetings, events and appointments to avoid overbooking., Documented payments and expenses to keep financial records current., Utilized downtime to perform routine tasks, preventing service delays.
Home Spa
Developed content focused on increasing both brand engagement and revenue., Commented, liked and shared posts to increase visibility and engagement on various social platforms., Engaged and implemented framework for standard presentation and meeting facilitation process., Monitored content and engagement trends, tested new strategies, and communicated with key stakeholders to foster understanding of strategy and improvements.
The Office Guru
Worked for a law firm and would take around 20 calls per day of customers needing legal advice., Directed phone calls to shorten service time and steer conversations towards targeted solutions., Connected with prospective, new and established customers to assess and determine individual needs.
High School Diploma
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Utilized Google Workspace, Microsoft Office, and Canva for professional documentation and content creation
StreetSmart Insurance
Handled new leads via emails and calls., Created legal documents with coverage information on them., Handled around 10 outbound calls a day providing excellent customer service and problem solving skills, helping the customer with their insurance policies., Handled around 20 outbound calls a day providing follow ups, welcoming clients to the company and checking up on payments., Translated calls when needed, from English to Spanish and the other way around., Handled multiple insurance platforms and kept information documented and well organized.
