Dedicated to managing accounts receivable, delivering excellent customer support, and supporting administrative operations with strong problem-solving and teamwork skills.
Handled accounts receivable tasks including follow-up, issue resolution, and cash application
Addressed client inquiries, resolved issues, and improved customer experience
Created reports, managed documents, and supported daily operational tasks
Generated detailed project reports and maintained accurate data records
Lean Solutions Group - Client: US1 Network
Managing collections by ensuring timely follow-up with clients, Addressing and resolving any issues related to invoices, Providing ongoing customer service support, Handling cash applications, ensuring that payments are accurately applied to the correct accounts, Maintaining up-to-date collections reports, ensuring that all information is accurate and reflects the current status of accounts.
Contact Point 360
Providing excellent support to clients by addressing their inquiries, Resolving issues and ensuring a positive customer experience, Managing appointment scheduling, coordinating and confirming appointments, Working closely with customers to understand their needs
Corporación Autónoma Regional de La Guajira
Creating detailed reports to provide valuable insights about ongoing projects, Offering comprehensive administrative assistance, supporting daily operations, Managing tasks such as document preparation and data entry, Providing customer support, ensuring clients' inquiries were addressed promptly
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Applied problem-solving skills to address client and operational issues
