Experienced professional with a strong background in customer relations, sales, and team management. Adept at resolving conflicts, negotiating contracts, and ensuring operational efficiency across various roles in the finance, transportation, and communications sectors.
Handled customer interactions, resolving issues, and maintaining positive relationships.
Experience in cold calling, presenting services, and negotiating contracts.
Supervised customer service teams and managed operations across departments.
Worked to resolve overdue accounts, create recovery plans, and maintain client relations.
CCD (Comcast)
Cold call a potential customer presenting services and negotiating contracts and building a client relationship.
Sentry MS
Scheduling pick-ups and deliveries, coordinate with drivers and clients, confirming appointment and ensuring efficient touring for timely transportation services.
MTR group
In charge of a team of customer service reps. Setting medical transportation for appointments.
Scotiabank (Canada)
Negotiate and resolve overdue accounts, work with clients and create plans to ensure the debt recovery while maintaining customer relationship.
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Analyzed suspicious activities and recommended security improvements at Scotiabank.
Scotiabank (Canada)
Preventing and detecting fraud, analysing suspicious activities and recommending improvements to protect the bank and the customer’s account.
CCDocs
Call potential customers to offer a service identifying their needs.
CCDocs
Make sure the quality of appointment is the best to be sent to the companies.
CCDocs
Manage operations and make sure all departments are running smoothly.
