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Customer Service and Sales Professional with 8+ years of experience
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Competencies
Handled customer interactions, resolving issues, and maintaining positive relationships.
Experience in cold calling, presenting services, and negotiating contracts.
Supervised customer service teams and managed operations across departments.
Worked to resolve overdue accounts, create recovery plans, and maintain client relations.
Analyzed suspicious activities and recommended security improvements at Scotiabank.
Education
Languages
Summary
Experienced professional with a strong background in customer relations, sales, and team management. Adept at resolving conflicts, negotiating contracts, and ensuring operational efficiency across various roles in the finance, transportation, and communications sectors.
Key Achievements
- Managed a team of customer service reps as a Supervisor at MTR group
- Negotiate and resolve overdue accounts at Scotiabank, maintaining customer relationships
- Managed operations and ensured departmental efficiency as Project Manager at CCDocs
Experience
Sales agent
Cold call a potential customer presenting services and negotiating contracts and building a client relationship.
Transportation appointment setter
Scheduling pick-ups and deliveries, coordinate with drivers and clients, confirming appointment and ensuring efficient touring for timely transportation services.
Supervisor
In charge of a team of customer service reps. Setting medical transportation for appointments.
Collection adjuster
Negotiate and resolve overdue accounts, work with clients and create plans to ensure the debt recovery while maintaining customer relationship.
Fraud advisor
Preventing and detecting fraud, analysing suspicious activities and recommending improvements to protect the bank and the customer’s account.
Roofing appointment setter
Call potential customers to offer a service identifying their needs.
Quality analyst
Make sure the quality of appointment is the best to be sent to the companies.
Project Manager
Manage operations and make sure all departments are running smoothly.