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Customer Service Representative with diverse client engagement experience
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and solutions to customers, focusing on retention, sales, and collections.
Sales & RetentionIntermediate
Engaged in customer retention efforts and sales initiatives for satellite radios and asset recovery.
Collections ManagementIntermediate
Handled collection activities for recovery services at Vialinx and NARS.
Client EngagementIntermediate
Worked with clients to maintain positive relationships while achieving business objectives.
Education
Diploma
Mt, Alvernia High
Completed July 2001
Level 5 Certificate
International TEFL Academy
October 2020
Summary
Experienced in sales, retention, collections, and client engagement across telecommunications and asset recovery domains.
Key Achievements
- Handled retention and collections for multiple clients across telecommunications and asset recovery sectors.
- Gained experience in sales, retention, and collections, demonstrating versatility in customer service roles.
- Supported clients with satellite radio sales and asset recovery processes, ensuring customer satisfaction.
Experience
Customer service representative
E-services Group intl
September 2003 - March 2007
Selling xm satellite radios., Retention., Collections.
Customer Service Representative
National Asset Recovery services (NARS)
November 2008 - February 2011
Retention/Sales
Customer Service Representative
Vialinx
April 2017 - December 2019
Retention/Sales, Collections
Skills
Customer ServiceSales & RetentionCollections ManagementClient Engagement
Published on CazVid - Jul 3, 2025