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Isis

Customer Service & Hospitality Professional with 10+ Years Experience

Video resume

Customer Service & Hospitality Professional with 10+ Years Experience
Experienced in sales with a background in working at a call center. Currently seeking a job that allows for remote work and focuses on sales and commissions.

Contact

San Pedro Sula, Cortés Department, Honduras
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Competencies

Customer ServiceAdvanced

Skilled in addressing customer needs, providing solutions, and ensuring positive experiences in retail and hospitality settings.

Food Preparation & CookingIntermediate

Experienced in pre-cooking, station management, and assisting in food production for restaurants and catering environments.

Housekeeping & MaintenanceIntermediate

Proficient in cleaning, maintaining rooms, and ensuring a welcoming environment in hotel and resort settings.

Team CollaborationIntermediate

Effective team player with experience supporting kitchen, cleaning, and customer service teams to achieve operational goals.

Education

Florence Bilingual Institute
Sacred Heart Academy

Languages

EnglishFluent
SpanishFluent

Summary

Dedicated hospitality and customer service professional with over a decade of experience in food preparation, housekeeping, and client support across diverse environments. Committed to delivering quality service and maintaining high standards.

Key Achievements

  • Gained versatile experience across hospitality, food service, and customer support roles, demonstrating adaptability and a strong work ethic.
  • Handled multiple responsibilities including cooking, housekeeping, and customer service, ensuring high standards of quality and client satisfaction.
  • Contributed to efficient kitchen operations and maintained cleanliness standards in busy resort and restaurant environments.
  • Developed excellent communication skills through direct customer interactions and sales roles across various companies.

Experience

Cook Advance (Pizza, Salads)

Happs Restaurant
2025 - 2025

Pre cook in general for: Pizza, salads, grill and fryer stations

Room Attendant / Custodian / Night Runner

Snowshoe Mountain Resort - Alleghany Hotel
2024 - 2025

Cleaning and maintaining all rooms, suites, and indoor common areas. Vacuuming floors, dusting, replenishing linens and towels, disinfecting bathrooms, and washing windows. Delivering items directly to guests in their room or providing support to housekeeping

Cook Advance (Salads, Deserts and Brunches)

Happs Restaurant
2024 - 2025

Pre cook in general for: salads, grill and fryer stations. In charge of brunch and desserts station

Dishwasher & Food Runner

Vail Corporation

Wash dishes and help servers when needed

Pre-cook

Stav Family Enterprise INC, Anna’s Harbordside Grille and Kingston House of Pizza KHOP
2022 - Present

Pre-cook and in charge of the production line of pizzas and greek food

Cashier and Store Assistant

Eagles Beachwear and Swimwear of Myrtle Beach
2021 - Present

Sales, cashier and store assistant

Cooker and server

Super Deli Restaurant
2018 - 2020

Worked in the kitchen (cooking) as server assistant as training process. Worked as server

Housekeeping

Garifuna Tours and Mango Hotel
2010 - 2012

Preparing rooms for customers. Cleaning rooms

Customer service & Sales

Century Link, Spectrum, T-Mobile, Direct TV
2013 - 2017

Provide customer service to all customers up to sales

Skills

Customer ServiceFood Preparation & CookingHousekeeping & MaintenanceTeam Collaboration

Video Transcript

Video Transcript 1

Okay, I think that you wanted me to explain how did I get the job. Before I got this job, I got experience in sales and working in a call center like for five years. Then I saw that there was this option of selling dispatch services, and they were paying, the rate was a good rate, and every sales was a hundred dollars that I once. And I was just asked to be selling one a day. So it was, they were giving me different numbers and information, and I was just getting in contact with customers and selling the service. Most of them owned their own trucks, and the only truck that we were not using were the box trucks, then we were using them, all the others. And then there was an option to, after selling, that you can serve as a dispatcher, and it was service 24/7. And it was just three of us. It was a small company, and I guess that's how they got a good rate to pay us. And it was taking all of our time, but then I was offered a job in the United States. So I took it and I've been there for the last three years, as well as send my CV with that type of information. Right now, the visas are really, it's not easy to get a visa and I have two daughters. I would like to work from home if it's possible, and I know I am able to sell. So I'm looking for a job that helps me sell and make my commissions, and that's one. I hope I can help.

Video Transcript 2

This platform were similar tools. We were using all type of tools, even it was just 24/7 when I was not working, someone else was working. We had the same shifts, so we were using all type of softwares, including our WhatsApp. Usually we would, it was, there was a big market for Latin people and they used WhatsApp or Snapchat, and we were using all kind of way of getting in contact with them. There are some areas where there is no signal, so we were always trying to at least be checking on them and have it their way or tracking them, their trips or their times just to get sure that they were okay, but And there was a new journal software, I don't remember the name of it, and it was two years ago, but we were using that and all kind of personal way of getting in contact because it was, it was a small company, but we were providing the service 24/7.

Video Transcript 3

Well, um, tell us about the challenges. Well, um, it was more about um money. They were always going to visit people that are used to work very hard and sometimes they think that because um a freight is being paid better paid, that they wanna take it, and sometimes, as I said, they have to compare the miles with um the rate that they are gonna earn. And sometimes they were refusing to take maybe a shorter um trip of pickups and deliveries because of the money that they were making, but what I was trying to do is to make them a round trip so they can earn when they are going and when they were coming back. And usually it's about money. Once, once they have the money, um the amount of money that they were looking for that type of um fried, then usually just was just make it to make them understand that it was a better deal for them. And that was it.

Video Transcript 4

Well, when there are multiple dispatch requests, the strategies that I used to prioritize them in, depending on the amount of dispatch I was having and depending on the area where I was sending the drivers, because some of them were able to go with some um rides and come back with some others, so we make it like um a round trip, earning all the amount of money possible. And sometimes they were able to make more than one trip or earn more or make it very rentable. And I was trying to see if it was too heavy or too long for them as well because I was trying to take care of their uh jobs so they can provide the best service. And we were always comparing the miles that they would need to travel, it was because some of them just focused on um how much money they could make, but they have to compare how much miles they're gonna have to run to take the flights from one end to the other. So we were always taking care of that, comparing to see if the miles that they were going to be driving were um rentable comparing to the rate that they were that they were being paid. Um I was always taking care of taking like the best rides so that you don't lose because sometimes when they don't have a dispatch service, they were uh losing because they were not comparing the miles and so. So usually I was trying to see how much um opportunities we were having and explain them to them and divide it fairly between all of them.

Video Transcript 5

Well, when there are multiple dispatches and the request well depends on the type of products, again, depending on the type of price too as well, depending on the type of equipment I was having, I was deciding which was first, well, in what order that dispatches were going. Most of the time, it was more about the miles and the price and the way, the amount of money that they were earning. Sometimes there were people sometimes want to have the longest price, but it depends on how much they are earning. So I, I'm always having control of all that kind of information to provide the right answer to them, I guess. There was it, for instance, depending on emergency as well, I was taking that decision. It was different as scenarios. Let me see if I can go to the next question. I cannot choose a meet. Well... there were some of them that were having different, like some amount of dispatch in the way. Usually I was trying to do a way that they can go with a container or whatever, and they can come back with the same, like to be 100% useful, like not just send them empty and returning full.

Video Transcript 6

Hi, my name is Aces Labors. I'm applying for a job because I have worked as a dispatcher and I have sailed dispatcher services in the United States. I speak both in languages, English and Spanish. I have worked in the United States as well, on different positions. That's why I'm sending my CV, but most of them are professional jobs. I hope I can work with you.

Video Transcript 7

Hi, my name is Isis. I have worked as a dispatcher and I have worked as a sales agent selling dispatcher services in the United States. I have worked in the United States as well, and I have some experience in the sales area. I hope I can work with you guys. I'm looking for a job position. I think I qualify for a sales job.

Published on CazVid - Jun 2, 2026
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