Island - Customer Service Specialist with 5+ years of client support expertise

Los Angeles, California, United Statesen

Provided comprehensive customer support to health insurance members via multiple communication channels at Health Net

Utilized CRM systems to document and resolve member inquiries, maintaining high accuracy and compliance

Published on CazVid

Summary

Experienced in healthcare and hospitality sectors, adept at resolving complex inquiries and ensuring customer satisfaction across various communication channels.

Key Achievements

Handled guest inquiries and managed check-in/out processes efficiently at The California Dream Tattoo

Skills

Customer Support & CommunicationAdvanced

Delivered effective customer service through oral and written communication in healthcare and hospitality settings.

CRM & Ticketing SystemsIntermediate

Utilized CRM platforms like Zendesk and Intercom to manage customer interactions and record data.

Conflict Resolution & Problem SolvingAdvanced

Addressed and resolved customer complaints and escalations with professionalism and empathy.

Administrative & Organizational SkillsIntermediate

Managed front desk operations, bookings, and payment processing in a busy environment.

Experience

Customer Service Representative

Health Net

05/2023 - 01/2025

Provided excellent customer service to Health Net members via phone, live chat, and email, addressing inquiries related to health insurance plans, benefits, eligibility, claims, billing, and coverage., Assisted members with navigating their online accounts, understanding Explanation of Benefits...

Front Desk Agent

The California Dream Tattoo

06/2021 - 12/2024

Provided friendly and efficient guest service while managing check-ins, check-outs, and appointments., Handled guest inquiries, complaints, and special requests in person, via phone, and email, ensuring prompt and personalized solutions., Managed multi-line phone systems and responded to calls with...