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Customer Service Specialist with 5+ years of client support expertise
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Competencies
Delivered effective customer service through oral and written communication in healthcare and hospitality settings.
Utilized CRM platforms like Zendesk and Intercom to manage customer interactions and record data.
Addressed and resolved customer complaints and escalations with professionalism and empathy.
Managed front desk operations, bookings, and payment processing in a busy environment.
Provided online member support, navigating digital platforms and online account management.
Education
Summary
Experienced in healthcare and hospitality sectors, adept at resolving complex inquiries and ensuring customer satisfaction across various communication channels.
Key Achievements
- Provided comprehensive customer support to health insurance members via multiple communication channels at Health Net
- Utilized CRM systems to document and resolve member inquiries, maintaining high accuracy and compliance
- Handled guest inquiries and managed check-in/out processes efficiently at The California Dream Tattoo
Experience
Customer Service Representative
Provided excellent customer service to Health Net members via phone, live chat, and email, addressing inquiries related to health insurance plans, benefits, eligibility, claims, billing, and coverage., Assisted members with navigating their online accounts, understanding Explanation of Benefits...
Front Desk Agent
Provided friendly and efficient guest service while managing check-ins, check-outs, and appointments., Handled guest inquiries, complaints, and special requests in person, via phone, and email, ensuring prompt and personalized solutions., Managed multi-line phone systems and responded to calls with...