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Byron Israel Caal Yat

Guatemala City, Guatemala, Guatemala

Tech Support with networking and customer service skills

  • Provided customer support in call center and technical roles, handling inquiries and resolving issues
  • Validated customer profiles for credit approval, supporting sales process
  • Performed computer maintenance and software installations to ensure operational efficiency
Customer Service
Intermediate
Provided support and inquiries resolution in call center environments and technical support.
Technical Support & Networking
Beginner
Started networking administration with Cisco, gaining foundational knowledge in network security and configuration.
Computer Maintenance
Intermediate
Performed corrective and preventative maintenance on computers, including software installations.
Credit Validation
Intermediate
Validated customer profiles for credit eligibility, supporting financial transactions.
Software Skills
Advanced
Proficient in Microsoft Office suite, Google Drive, and basic Cisco configuration.

Languages

Spanish
Fluent
English
Intermediate
See Full Skillset on CazVid
2022
Call Center Agent
Conduent Business Guatemala
Provided support to account executives and inside sales representatives, Handled inquiries regarding processing credit and investigating lost and damaged packages.
2020
Credit Executive
Que Facil Guatemala
Validated customer profiles to check qualification for credit, Assisted customers in making purchases once approved for credit.
2019
IT Department
One Link Guatemala
Performed corrective and preventative maintenance on computers, Performed software installations and provided customer service for technical issues.
View Complete Work History
🎓
Tic´s Intecap
Telecommunications Network and Security
Completed 2024
🎓
Bachillerato en Computación
Completed 2019
🎓
American Friends of Children School
Completed 2017
🎓
Escuela Oficial Rural Mixta
Completed 2014
See Education & Certifications

Customer service in tech support.

My name Byron Caal, I am from Guatemala, I currently looking for a job remotely as tech support.nn

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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