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Customer Service & Receptionist with experience in client support and administrative tasks
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Competencies
Skilled in handling customer inquiries, resolving issues, and ensuring positive client interactions.
Proficient in bilingual communication, facilitating clear and effective interactions with clients and colleagues.
Experienced in document management, email correspondence, and multitasking in office settings.
Capable of identifying issues and assisting in finding practical solutions in customer service scenarios.
Education
Summary
Motivated and adaptable professional with experience in customer support, bilingual communication, and administrative tasks. Proven ability to manage multiple responsibilities efficiently and deliver excellent service.
Key Achievements
- Provided effective customer support through inbound and outbound calls, ensuring timely issue resolution.
- Assisted customers with package tracking and refunds, enhancing customer satisfaction.
- Multitasked in a bilingual environment, managing calls, document scanning, and email correspondence efficiently.
Experience
Handled inbound and outbound phone calls to customers and other departments to work alongside on a solution for the customers., Assisted customers with tracking their packages, providing refunds when necessary, modifying dates and locations on their orders, helped with replacements and handled chats by messages and emails.
Bilingual Receptionist
Worked as a bilingual receptionist by multitasking in inbound/outbound calls and assisting customers physically in the office at the same time., Assisted in scanning documents, emailing the documents to the appropriate department, helped customers sign documents and fill out questionnaires, spoke to paralegals and attorneys, and left notes in the cases.