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Itzel
Customer Service Specialist with 5 years of experience in hospitality
Video resume
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Competencies
Provided support and solutions to customer inquiries, ensuring high satisfaction in hospitality settings.
Built effective communication channels with clients and team members.
Worked collaboratively with colleagues to achieve operational goals.
Resolved customer issues promptly, enhancing service quality.
Education
Summary
Dedicated to delivering excellent client support with strong communication and teamwork skills.
Key Achievements
- Managed customer relationships and addressed client needs efficiently in a fast-paced environment
- Developed strong communication skills through direct client interaction and team collaboration
- Progressed from entry-level to supervisory roles, gaining diverse operational responsibilities
Experience
Dental services and patient service sales agent
Patient service, sales, hotel reservations, transportation coordination, CRM handling
Dental services agent specialized in customer and agency service
Customer service to dental services agency, closing deals, hotel reservations, coordination of airport transfer services, coordination between the different branches, concierge
Reservations and customer service agent
Customer service, sales, reimbursements, billing process
Logistics coordinator and supervisor
Operation monitoring, operation assembly, head of operators and guides, supervision office staff, bus rentals, HR assistant for payroll delivery, delivery of sheets service, control of units for airport rescue services, tour management and branch logistics
Collection Agent
Recovery and entry of sales representatives
Reservations Agent
Call center sales, flight changes (reviewed), ticketing, customer service by Internet