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Customer Service and Call Center Specialist with 5+ years in client support
Contact
Competencies
Skilled in addressing customer needs, resolving issues, and ensuring positive interactions.
Effective in verbal and written communication, facilitating clear and professional interactions.
Capable of managing multiple tasks efficiently, maintaining accuracy under pressure.
Proficient in maintaining professionalism and courtesy during all customer interactions.
Education
Languages
Summary
Dedicated support specialist with extensive experience in customer service, call center operations, and client communication, committed to delivering exceptional service.
Key Achievements
- Resolved customer inquiries efficiently, ensuring high satisfaction levels at Hallmark.com
- Managed student applications and appointment scheduling, boosting enrollment process efficiency
- Conducted outbound calls to potential clients, increasing refinancing inquiries at Sonoran Solutions
- Provided exemplary service in hospitality roles, ensuring positive customer experiences
Experience
Customer Service Representative for Hallmark.com
Assisting consumers with Purchasing, Refunds, Reships, among other tasks as well as looking into if the consumer is in the negative list due to irregular activity., Provided consumer assistance with any tech issues they might have.
Call Center Agent
Making calls to students during the application process for various online Universities., Transfer over to Enrollment, or set appointments for students who were not available to take the call.
Sales Representative
Making calls to people inquiring information on refinancing their home.
Server / Mesero
Server Duties
Server / Mesero
Server Duties