Ivan - Media & Customer Support Specialist with 5+ years in Digital Marketing and Remote Assistance

Bogotá, Bogota D.C., Colombiaen

Developed multiple online media strategies for event and product promotion at Saintas sas.

Managed calendars and scheduled over 200 remote language sessions monthly for Cambly.

Published on CazVid

Summary

Experienced in digital media strategies, remote language instruction, and interpretation with a focus on client satisfaction and cross-functional collaboration.

Key Achievements

Provided accurate consecutive interpretation services in healthcare and client environments.

Skills

Media StrategyIntermediate

Created and coordinated media campaigns and promotional materials for social media and online platforms.

Online Teaching & Lesson DesignIntermediate

Delivered remote English conversational classes, utilizing online tools to enhance language learning.

Interpretation & TranslationAdvanced

Performed consecutive interpretation between Spanish and English in healthcare and client service settings.

Customer Support & CRM ManagementAdvanced

Provided remote technical support, handled customer inquiries, and managed CRM records.

Experience

Media Analyst

Saintas sas

Created multiple strategies for promoting events and products online., Designed promotional materials for social media., Designed website and coordinated cross design department and marketing department., Coordinated design efforts for the company., Collaborated with cross-functional teams to align...

Conversational English Tutor

cambly.com

Assisted and guided students in correcting and improving their conversation skills., Scheduled calendars and provided daily sessions to 200 clients around the world remotely., Utilized online teaching tools to enhance learning experiences., Evaluated and designed lessons fit to students&#x27;...

Consecutive Interpreter

Language Line Solutions

Performed consecutive translation between Spanish-speaking patients and American doctors in emergency rooms and other healthcare-related settings remotely., Provided accurate interpretation services in various languages for clients., Maintained confidentiality while handling sensitive information...

Technical Service Manager

National Broadband

Provided remote technical support for DirecTV clients across the New York City area., Scheduled and remotely supervised installations in the city., Followed up on completed visits by recording events in the CRM.