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IT Support Specialist with 7+ years in technical troubleshooting
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Competencies
Diagnosed and resolved hardware/software issues in POS systems and IT environments, often executing scripts and conducting detailed analyses.
Provided prompt, effective support to customers via phone, email, and chat, ensuring satisfaction and issue resolution.
Utilized SQL to validate data, support configurations, and analyze logs, contributing to system optimization and troubleshooting.
Applied inventory control best practices and SOPs to improve accuracy and streamline warehouse operations.
Prioritized and documented support requests effectively using ITSM tools, collaborating with teams for timely resolutions.
Education
Languages
Summary
An experienced professional in technical troubleshooting, inventory control, and customer support, adept at resolving complex issues and optimizing workflows across IT and logistics domains. Skilled in SQL, incident management, and team collaboration to ensure operational excellence.
Key Achievements
- Optimized inventory accuracy and operational efficiency through SOP implementation at Prologis.
- Delivered high-quality customer support via multi-channel communication at Teleperformance.
- Managed and resolved complex IT incidents swiftly, minimizing business disruptions at ATOS and Invenco.
Experience
Inventory Control Specialist
Implemented inventory control best practices and standard operating procedures (SOPs) to optimize inventory accuracy and operational efficiency., Provided regular inventory status updates and performance metrics to management, facilitating data-driven decision-making and strategic planning...
Customer Service Representative (English)
Provided exceptional customer service by promptly responding to inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction., Assisted customers with account-related inquiries, including balance inquiries, transaction history, account status, and account management...
Service Support Analyst
Managed and prioritized IT incidents and service requests based on urgency and impact, ensuring timely resolution and minimal disruption to business operations., Documented and maintained accurate records of support activities, including incident reports, resolutions, and service request...
POS Tier 2 Technical Support
Performed advanced remote troubleshooting for point-of-sale (POS) systems, identifying and resolving complex hardware and software issues., Utilized SQL to execute scripts and run queries for data validation, system configuration, and log analysis., Managed escalated technical cases, collaborating...