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Ivan
Customer Service Specialist with 4 years in client-focused roles
Video resume
Customer service
This job requires me to attend to the customer in an efficient way to make their calls less stressful and have them leaving with a smile, another part of this job is being all ears and owning the call all parts of the day
Contact
San Luis Potosí City, San Luis Potosí, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions to resolve issues efficiently and enhance satisfaction.
CommunicationAdvanced
Effectively conveyed information to clients and team members, ensuring clear understanding.
Problem-SolvingIntermediate
Identified customer needs and resolved concerns to promote positive outcomes.
Technical SupportIntermediate
Provided technical assistance to customers, troubleshooting issues in a timely manner.
Summary
Experienced in managing customer interactions with a background in manufacturing leadership and technical support.
Key Achievements
- Progressed from manufacturing lead to customer service roles, demonstrating role adaptability
- Handled phone-based customer interactions to ensure positive experiences and issue resolution
- Developed skills in tech support and sales, enhancing communication and client engagement
Skills
Customer ServiceCommunicationProblem-SolvingTechnical Support
Published on CazVid - Jul 3, 2025