Ivanna - Data Analyst with 5+ years of experience in healthcare analytics

San José, San José, Costa Ricaen

Led development of reporting dashboards reducing data retrieval time by 30%

Implemented new data collection methods resulting in 20% more accurate patient records

Contact via CazVid

Published on CazVid

Summary

Driven healthcare data analyst with over 5 years of experience in data management and reporting.

Key Achievements

Progressed from junior analyst to senior, overseeing a team of 4 analysts

Skills

Data AnalysisAvanzado

Performed complex data analysis to support healthcare operational decisions.

SQLAvanzado

Written and optimized SQL queries for data extraction and reporting.

Data VisualizationIntermedio

Created dashboards and visual reports using Tableau to communicate insights.

Healthcare Data ManagementIntermedio

Managed and maintained patient and operational data in healthcare systems.

Team LeadershipIntermedio

Experience

Customer Service Representative

Remote

July 2022 - September 2024

Managed over 1,000 customer interactions via chat, email, and social media, achieving a satisfaction rate above 90%., Resolved issues related to orders, returns, and exchanges, reducing response time by 30%., Coordinated with logistics to improve delivery accuracy and timeliness., Maintained accurate and up-to-date customer records., Contributed to the development of standardized responses to improve efficiency.