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Diana Iveth Rojas Cabrera's avatar
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Diana Iveth Rojas Cabrera

Santa Ana, Santa Ana Department, El Salvador

Customer Service & Sales Supervisor with 8+ years in Airline & Financial Sector

  • Led employee training initiatives to improve team performance at Cash App.
  • Drove sales team to surpass targets through strategic guidance at Volaris Airline.
  • Managed end-to-end sales processes, including negotiations and CRM data maintenance at Volaris Airline.
Customer Service
Advanced
Applied in resolving escalated customer issues and ensuring satisfaction at Cash App.
Sales Operations
Advanced
Executed sales strategies, negotiations, and administrative tasks at Volaris Airline.
Team Leadership & Training
Intermediate
Conducted training programs and performance evaluations for customer service and sales teams.
Process Management
Intermediate
Managed sales paperwork, CRM data, and monitoring KPIs to optimize operational efficiency.
Time Management
Advanced
Handled scheduling, calendar management, and multitasking effectively within dynamic environments.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
2022 - 2024
CUSTOMER SERVICE OPERATIONAL SUPERVISOR
Cash App
Spearhead employee training and continuous development initiatives for the team., Expertly address and resolve escalated customer issues, ensuring timely and effective solutions., Monitor and evaluate team performance leveraging key performance indicators (KPIs) to enhance call handling efficiency, customer satisfaction, and service level compliance.
2019 - 2022
SALES OPERATIONAL SUPERVISOR
Volaris Airline
Drive team motivation and performance to surpass sales targets through strategic goal setting, guidance, and issue resolution., Ensure strong client relations; address escalated issues promptly, Conduct regular reviews and one-on-one meetings consistently
2017 - 2019
SALES REPRESENTATIVE
Volaris Airline
Expertly negotiate pricing and terms to close deals, achieving customer satisfaction and maximizing company profitability., Manage sales administration by processing orders, handling sales paperwork, and maintaining customer data in the CRM system., Conduct follow-ups post-calls to resolve inquiries, ensure timely delivery, and enhance customer satisfaction.
View Complete Work History
🎓
Dale Carnegie & Associates, Inc
COACH FOR PERFORMANCE IMPROVEMENT
Completed 2023
🎓
University of El Salvador
BACHELOR OF ENGLISH
Completed 2018
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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