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Customer Service & Administrative Professional with 5+ years of experience
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Competencies
Handled customer inquiries, managed appointments, and provided technical support.
Supervised teams of agents, prepared training materials, and trained new hires.
Performed payroll verification, worked with billing, and handled scheduling.
Recruited and managed remote sales team members at Scout Solar.
Verified adherence to protocols and conducted quality supervision at Vangtel and Hablatel.
Summary
Dedicated professional with extensive experience in customer service, team supervision, and administrative support across various roles.
Key Achievements
- Managed a remote sales team and recruited new members at Scout Solar.
- Ensured payroll accuracy and compliance with protocols at Agrimargot.
- Supervised, trained, and prepared materials for new hires at Ganauri.
Experience
Virtual Receptionist - Customer Service
Customer Service
Answering calls for multiple businesses., Scheduling appointments and taking messages
Executive Assistant - Outbound Sales
Recruiting and managing a small remote team of salesmen.
Administrative Assistant and Inspector
Worked with payroll and bill verification to ensure that attendance matched payroll., Verified workers adherence to guidelines required by internal and external protocols.
Supervisor / Trainer
Supervised a team of agents and ensure they reach their goals., Reporting., Preparing material for new hires., Training on processes and guidelines.