Ivonne - Account & Customer Relationship Manager with 10+ years in customer service and project coordination

Provided technical, account, and customer support across various platforms, resolving issues and maintaining client satisfaction.

Managed customer accounts, streamlined processes, and supported retention efforts to foster loyalty.

Coordinated cross-functional teams for project delivery, ensuring timely execution and client satisfaction.

Built rapport with clients and internal teams, managing stakeholder relationships effectively.

Supported sales initiatives by promoting service bundles and membership upgrades to clients.

Managed complex retention cases, boosting customer satisfaction and loyalty., Streamlined back office processes improving team efficiency and task completion., Provided comprehensive support to Sam’s Club customers, handling orders, payments, complaints, and verification processes.

Provided technical and account support for Disney Plus & Hulu customers, resolving issues, unauthorized charges, cancellations, and subscription upgrades., Assisted across voice and chat channels, adapting to business needs and ensuring seamless customer experiences.

Supported sales initiatives by promoting bundles and membership upgrades, contributing to revenue growth., Resolved customer inquiries and post-sale issues, maintaining client satisfaction and reducing potential cancellations.

Oversaw pre-sale projects and confirming 80 to 90 appointments to make sure they show up with the solar specialist., Coordinated cross-functional teams (installation, engineering, sales, financing) to ensure seamless and timely project delivery and speed up installations.