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Customer Service & Sales Specialist with 3+ years in client engagement
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Competencies
Experienced in addressing customer needs, managing retention, and ensuring positive interactions.
Skilled in translating and interpreting between Spanish and English to facilitate effective conversations.
Adept at assisting customers with product information and sales processes to drive conversions.
Capable of educating customers on platform features to improve user experience.
Education
Languages
Summary
Dedicated client support specialist with over 3 years of experience in customer service, sales, and bilingual communication. Skilled in enhancing customer satisfaction and facilitating effective communication across diverse audiences.
Key Achievements
- Provided prompt and effective support to customers, enhancing satisfaction and retention.
- Facilitated clear communication between English and Spanish speakers as a bilingual interpreter.
- Assisted in product registration and sales, contributing to revenue growth at Movate.
Experience
Customer Service Agent
Answering incoming calls on demand to assist with product orders and services available through Home Depo[link hidden].
Spanish Interpreter
Answer incoming calls on demand, and rendering the meaning of conversations between Spanish and English speakers.
Sales Representative
Answering incoming calls on demand to assist with registration and sell D&G product.