Experienced in customer service and technical support for nearly nine years, working with well-known companies to ensure client satisfaction and effective issue resolution.
Delivered customer support and service across various organizations, ensuring client satisfaction.
Provided technical assistance, troubleshooting, and issue resolution for diverse products and services.
Communicated effectively with customers and team members to resolve issues and improve service outcomes.
Identified and resolved technical and customer-related issues efficiently.
Global Hitss
Helped FCC users to troubleshoot windows issues., Also helped the users to set up MFA., Re-enabled users accounts that were disabled from Active Directory., Followed up existing tickets., Helped the users to install printers drivers., Also provided bitlocker access codes for the users computers.
Tech Mahindra
Helped Target Team Members to troubleshoot the store ́s registers, Also helped the team members to do password reset of their accounts., Provided status of existing tickets., Also performed cable test to verify if the issue of a register was on the network cable., Also verified if the registers were online or not., If we were not able to fix the issue after the troubleshooting, then we could go ahead and placed service calls., Another duty was to also trouble shoot card readers, receipt printers etc.....
Computacenter
One of my duties was to extend Sanofi users accounts from Active Directory., Ran powershell scripts to process account termination of user., Every once in a while had to make outbound call so that I could gather additional information that was needed., Also created accounts for those users in SAP SAP, MLC, & Trackwise etc......
High School Diploma
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Citibanamex
Received calls from the bank ́s customers., Sometimes helped the customers to clarify any doubts they had about their due payments of their credit cards., Also sometimes helped the customers to fill out applications for loans., Also helped the customers to set up an investment so that they could get some earning of their money.
SYKES
For this job I worked for the client Mitchell., I received calls from car insurances employees., Gathered information of damaged vehicles, so that an investigation could be done to calculate the cost of repairmen or total loss., After the investigation was done a report was sent to the adjusters.
Banco Azteca
In this job I did customer service face to face with the bank ́s customers and potential customers., Also had look or find new customers by inviting them to open accounts and to apply for loans., When someone was interested on getting a loan, therefore I helped them to fill out and submit the loan application., Also helped the loan applicants to check the status of their loan applications.
MAINCASA
Had to find prospects so that I could sell them Industrial Machinery., Had to create a report everyday of visits and calls., If someone was interested of buying a machine I made follow calls, so that they could not lose the interest of buying a machine.
