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Ja'Mya
Customer Service Representative
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Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Handled inbound customer calls, resolving inquiries and concerns. Provided accurate information while maintaining a professional, friendly tone. Met performance metrics for call handling and customer satisfaction
Fraud Investigation Representative
Investigated suspicious account activity and potential fraud cases. Verified customer identities and reviewed transaction histories for irregularities. Communicated findings and next steps clearly to affected customers
Technical Support Representative
Diagnosed and resolved technical issues for customers via phone and chat. Walked customers through step-by-step troubleshooting processes. Escalated complex issues to appropriate teams while maintaining customer communication
Product Support Representative
Assisted customers with product questions, troubleshooting, and order issues. Documented customer interactions and resolutions accurately. Maintained high customer satisfaction through clear, patient communication
Medicare Advisor
Advised clients on Medicare plan options, benefits, and enrollment requirements. Explained complex insurance information in clear, easy-to-understand terms. Guided customers through decision-making to select the right plan for their needs
AI Training Contributor
Evaluated and rated AI-generated responses for accuracy and quality. Provided detailed feedback to improve model performance. Followed detailed guidelines to ensure consistent, high-quality data output