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Jackson
Call Center Professional with 7 years expertise in customer service and technical support
Video resume
Looking for a remote job
I'm a hard and disciplined worker that is always open to learn something new every day, always open to feedback, the time and the day doesn't matter always ready to work.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled diverse customer inquiries and supported client retention and acquisition efforts.
Technical SupportIntermediate
Provided troubleshooting and technical assistance over the phone, resolving client issues.
Communication SkillsAdvanced
Effectively communicated with clients across various call types, ensuring understanding and satisfaction.
Call ManagementIntermediate
Managed inbound and outbound calls efficiently in a dynamic call center environment.
Summary
Experienced call center agent with 7 years of comprehensive Customer Service, Technical Support, Retention, and Acquisition experience across inbound and outbound calls.
Key Achievements
- Progressed through multiple roles including technical support, customer service, retention, and acquisition over 7 years
- Gained comprehensive experience handling inbound and outbound calls in high-pressure environments
- Demonstrated versatility by providing technical assistance and customer retention strategies
Skills
Customer ServiceTechnical SupportCommunication SkillsCall Management
Published on CazVid - Jul 3, 2025