Jacob - Data Analyst with 3+ years of experience in retail and finance

Applied statistical techniques and tools like Excel and SQL to analyze large datasets.

Constructed and optimized queries for data retrieval and reporting purposes.

Created dashboards and visual reports using Power BI to communicate insights.

Supported decision-making by translating data into actionable insights.

Currently responsible for capturing over 120 documents of sensitive information daily, with 100 percent accuracy., Each document must be analyzed to ensure that the correct information is being captured and must be done with a turn around time of 24 hours.

Required to provide excellent customer service, offer additional products, analyzed situations for the best customer solution and track customers packages., Assisted customers with purchased over the phone and also made suggestions on how they can save or any promotions available at the time.

Helped customers understand the charges on their electric bills and help them make payments towards their bill if they want to make a payment., Sold new electric plans for customers and persuaded them that staying with their current electric provider was the best option.