Jafeth - Inventory Management and Customer Service Specialist with diverse retail experience

San Rafael Arriba, San José, Costa Ricaen

Managed inventory and storage at PlanetGroup, ensured accurate product labeling and packaging, and supervised team in the absence of the manager.

Conducted periodic audits with 95% accuracy, verified merchandise availability across distribution channels, and handled customer service and returns efficiently.

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Summary

Dedicated retail worker experienced in inventory management, customer service, and team supervision. Skilled in technical tools and process organization, committed to operational excellence.

Key Achievements

Gained experience in technical support, inventory control, cashier operations, and team supervision across multiple retail roles.

Skills

Inventory ManagementIntermediate

Managed inventory records, handled stock verification, and coordinated distribution for retail operations.

Customer Service & Cash HandlingIntermediate

Provided product information, processed transactions, refunds, and exchanges, ensuring customer satisfaction.

Team Supervision & LeadershipIntermediate

Supervised team activities in absence of supervisors, delegated tasks, and ensured achievement of operational goals.

Technical Support & Software SkillsIntermediate

Utilized Cisco Packet Tracer, Java (NetBeans), and Microsoft Office tools for technical and administrative tasks.

Experience

Dependiente de Tienda

Joyería Milena

Mar. - Jul. 2018

Cajero – Servicio al Cliente

Tiendas Universal

Nov. 2021 - Mar. 2022

Encargado de Inventario - Sublíder

PlanetGroup

Mar. 2022 - Jul. 2025

Administré inventario y gestioné almacenamiento de mercancía., Realicé etiquetado y empaque de envíos., Brindé información y resolví dudas sobre productos y servicios de la empresa., Cobré los productos o servicios adquiridos por los clientes., Gestioné devoluciones y cambios de productos, según...