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Voice Agent
Contact
Competencies
Delivered high-quality support across multiple channels, resolving client issues effectively in the travel and hospitality industries.
Effectively guided customers and clients, providing clear instructions and solutions to enhance user experience.
Managed bookings and helped clients in itinerary planning and reissue authorizations for travel agencies and individual clients.
Addressed schedule changes, fraud reports, and client complaints promptly, maintaining customer satisfaction.
Engaged in cross-selling and closing business deals through chat and voice channels, increasing service adoption.
Education
Languages
Summary
Dedicated customer service agent with over 5 years in travel, hospitality, and B2B/B2C support. Skilled in multi-channel communication, booking management, problem resolution, and sales support, committed to delivering exceptional client experiences.
Key Achievements
- Handled diverse customer interactions across voice, email, and chat channels, ensuring timely issue resolution.
- Managed booking operations and assisted in troubleshooting for major clients like Trip.com and Despegar.
- Provided high-quality customer support for a UHD hotel in Miami, including cross-selling additional hotel services.
Experience
Voice Agent
Helping people with their credit cards giving customer service solving issues, doubts and giving fast solutions, Delivering reports in case of fraud and escalating cases whenever they lost their cards.
Voice agent
Management of bookings, Selling tickets to clients who traveled through South America with the airline and the rest of the world with its partners, Guiding the passengers in their itineraries.
Email Agent
Making contact and solving problems for B2B clients like Trip.com, booking.com, Despegar etc., Troubleshooting wrong issues, and authorizations of reissues when there were some issues related to schedule changes during the itineraries.
Chat Agent
Looking for solutions for clients B2C and B2B, Sales and support for schedule changes closing business.
Voice agent
Making the best customer service to a big hotel in Miami, Giving solutions and fast delivery of amenities required by the clients, Cross-selling other 10 hotels in the rest of the states in the US.