Jaime - Customer Service & Sales Professional with 7+ years of experience

San Salvador, San Salvador Department, El Salvadoren

Resolved customer issues quickly and accurately, leading to 100% customer satisfaction at Ballena Media.

Supervised and trained team members, improving compliance and performance outcomes.

Published on CazVid

Summary

Skilled in customer satisfaction, sales, team supervision, and ESL curriculum development with over 7 years of diverse experience.

Key Achievements

Designed and implemented ESL curriculum to enhance students' conversational skills.

Skills

Customer ServiceExpert

Provided outstanding communication and empathetic service to customers, resolving issues efficiently.

SalesAdvanced

Applied sales expertise to recommend products, make reservations, and lead bookings, enhancing customer engagement.

Training & CoachingAdvanced

Trained managers and employees on performance monitoring, compliance, and customer service techniques.

Curriculum DevelopmentIntermediate

Created seasonal ESL programs focusing on vocabulary, pronunciation, and reading comprehension.

Communication Skills

Experience

Retention Agent

Ballena Media

11/2019 - Current

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%., Recommended products to customers, thoroughly explaining details.

Retention Supervisor

Ballena Media

07/2016 - 10/2019

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior., Planned, monitored and appraised employee work results by training managers to coach and discipline employees., Assisted senior management with making key decisions by...

English as a Second Language Teacher

Private

11/2010 - 06/2016

Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension., Developed and taught ESL curriculum to improve students&#x27; conversational abilities., Gave one-on-one attention to each student while maintaining overall focus on entire group.

Reservation Sales Agent

Sykes El Salvador

05/2006 - 11/2010

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours., Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings., Maintained excellent...