Skilled in customer satisfaction, sales, team supervision, and ESL curriculum development with over 7 years of diverse experience.
Provided outstanding communication and empathetic service to customers, resolving issues efficiently.
Applied sales expertise to recommend products, make reservations, and lead bookings, enhancing customer engagement.
Trained managers and employees on performance monitoring, compliance, and customer service techniques.
Created seasonal ESL programs focusing on vocabulary, pronunciation, and reading comprehension.
Ballena Media
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%., Recommended products to customers, thoroughly explaining details.
Ballena Media
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior., Planned, monitored and appraised employee work results by training managers to coach and discipline employees., Assisted senior management with making key decisions by...
Private
Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension., Developed and taught ESL curriculum to improve students' conversational abilities., Gave one-on-one attention to each student while maintaining overall focus on entire group.
Sykes El Salvador
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours., Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings., Maintained excellent...
High School Diploma
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Demonstrated excellent verbal communication through customer interactions and teaching roles.