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Customer Success & Leadership Coach with 10+ years in Service & Sales
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Competencies
Led teams, coached individuals, and facilitated workshops to develop leadership and interpersonal skills.
Provided high-quality support and solutions across financial, travel, and tech sectors, focusing on customer satisfaction.
Engaged in consultative sales, team training, and strategic partnership development to drive revenue growth.
Translated and localized books and educational content, ensuring cultural relevance and narrative flow.
Delivered coaching sessions and workshops to improve team dynamics, emotional intelligence, and personal development.
Education
Languages
Summary
Experienced in leading teams, coaching, customer service, sales, and language education across diverse sectors. Skilled in strategic planning, relationship building, and delivering tailored training to foster growth and operational excellence.
Key Achievements
- Led and managed diverse teams across customer service, sales, and coaching roles, demonstrating role progression and skill diversification.
- Designed tailored language lessons and coaching sessions, fostering engagement and measurable growth in client and student competencies.
- Developed strategic alliances, resulting in increased brand visibility and student enrollment in educational ventures.
Experience
Spanish Language Tutor
Designed and delivered tailored Spanish lessons focused on grammar, vocabulary, conversation, and reading comprehension for adult learners., Fostered student engagement through adaptive learning techniques and cultural immersion approaches., Built long-term relationships with students, supporting...
Organizational Happiness Coach
Delivered coaching experiences to individuals and teams focused on communication, empowerment, conflict resolution, and customer service excellence., Helped clients align purpose with performance, resulting in improved morale, team collaboration, and personal productivity., Led workshops and...
Customer Service Officer & Team Leader
Led a remote team delivering high-quality customer service and consultative sales for travel packages and upgrades., Coached agents on soft skills, cross-selling strategies, and product knowledge, resulting in consistent KPI achievement., Created performance forecasts, analyzed data trends, and...
Translator – English to Spanish
Translated and localized various non-fiction and fiction books, including self-help, leadership, and mindfulness topics., Delivered translations with cultural sensitivity, narrative flow, and accurate tone.
Business Development & Customer Experience Consultant
Developed strategic alliances and partnerships to boost brand visibility and student enrollment., Led BTL marketing campaigns and improved customer journey touchpoints, enhancing the student experience.
Customer Service Officer
Supported Canadian clients with financial product inquiries, cross-sales, and issue resolution., Recognized for strong communication skills and ability to handle high-volume calls with empathy and precision.
Sales Director
Recruited, trained, and managed a team of 12–15 agents, boosting sales performance through tailored coaching and motivation., Focused on consultative sales, ensuring clients found the right vacation plans with a personalized approach.
Consultant – Latin America Market Representative
Managed consultative sales and customer relations across Latin America for architectural finishing products., Trained client-facing teams on product specs and sales techniques.