Demonstrated experience with Verbal Communication.
Demonstrated experience with Written Communication.
Demonstrated experience with Customer Interaction.
Demonstrated experience with Team Management.
Plataforma Colombia Commercial S.A.S
Assisting customers to find out their specific product based on their necessity, Handling sales and payment software.
EXL Colombia
Taking calls from different health care providers in the United States, Finding benefits on customers policies, Managing patient information on CRM following HIPPA regulations.
E2E nearshore solutions
Helping businesses on the fiber adoption in their buildings, Sending emails and making calls before, during, and after the installation, Checking the customer experience with the service.
Teleperformance S.A, Cisco
Meeting with different companies in the United States to adopt a software for network management, Handling emails and daily meetings through Webex.
High School Graduate
Course Completion
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Language Link
Translating calls from English to Spanish, Assisting customers checking on EHL, Following HIPPA regulations for all assistance in both languages.
Bruntwork
Taking calls from Spanish and English speakers, Setting appointments for medical exams for migration process, Submitting and organizing documents, Completing medical records.
