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Jaime
Customer Service Specialist with 3 years in Telecommunications
Video resume
Costumer service
I been working as customer service representative for different American companies such as Cinch, Frontier communications and Covenant cargo.nGuide customers on payments, plans options, inquires and technology assistance, always with best records and efforts.nBeen trainer for new prospects and case manager for difficult situations on special cases.n
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, technical assistance, and billing questions effectively, ensuring high customer satisfaction.
Training & DevelopmentIntermediate
Trained new team members to improve their knowledge and performance.
Case ManagementIntermediate
Managed difficult and special customer cases to resolution, maintaining professionalism and persistence.
Communication SkillsAdvanced
Communicated effectively with diverse customers and team members in a professional manner.
Summary
Customer Service Representative with 3 years of experience supporting American telecommunications companies, skilled in technical assistance, customer inquiries, and training.
Key Achievements
- Provided customer support and technical assistance for American telecom companies including Cinch, Frontier Communications, and Covenant Cargo
- Trained new employees and managed difficult customer cases, demonstrating leadership and problem-solving skills
- Consistently maintained high quality records while handling inquiries and payment plans
Skills
Customer ServiceTraining & DevelopmentCase ManagementCommunication Skills
Published on CazVid - Jul 3, 2025