Jair - Project Manager with 5 years of experience in construction and infrastructure development

San José, San José, Costa Ricaen

Led multiple large-scale infrastructure projects from inception to completion, ensuring project objectives and deadlines were met.

Developed and maintained project schedules, budgets, and resource planning, improving project delivery efficiency.

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Summary

Dedicated project manager with 5 years of successful experience in leading infrastructure and construction projects, ensuring timely delivery, budget control, and stakeholder satisfaction.

Key Achievements

Collaborated with multidisciplinary teams and stakeholders to ensure compliance with safety and quality standards.

Skills

Project PlanningExpert

Managed project timelines, resources, and budgets to ensure successful project execution.

Stakeholder ManagementAdvanced

Communicated effectively with clients, vendors, and team members to align project goals and expectations.

Risk ManagementIntermediate

Identified potential project risks and implemented mitigation strategies to minimize impact.

Budgeting & Cost ControlAdvanced

Developed project budgets, monitored expenses, and ensured adherence to financial plans.

Construction Management

Experience

Customer Retention Agent

Support Services Group

Jan 2023 - Sep 2024

Analyzed and resolved customer escalations using Salesforce and internal platforms., Reviewed service issues and identified patterns to recommend process improvements., Created documentation for recurring issues and shared resolution strategies with the team., Collaborated with multiple departments to streamline resolution processes and reduce handling time., Managed large volumes of cases daily, prioritizing based on urgency and impact., Provided first-level support and resolved customer disputes with empathy.