Results-driven Sales and Operations Manager with extensive experience in retail, logistics, and technology sectors. Skilled in team leadership, process improvements, and data analysis, with a proven track record of enhancing operational efficiency and sales performance.
Led sales teams and developed sales strategies in retail and corporate environments.
Supervised business operations and logistics, streamlining processes and managing multiple teams.
Utilized Excel, Power BI, and statistical methods for forecasting, KPI analysis, and reporting.
Provided top-tier customer support and managed large teams to ensure customer satisfaction.
Verizon USA
Sales & activation, Customer Service, Provided top notch Customer service & sales, Top performer Month over Month
Forza Fitness Center
Managed a business Gym/Box (SMB) that consolidated different disciplines.
Ethan Trading Company
Head of Logistics & Distribution Company offering multiple logistics solutions for customers looking for high quality & ASAP solutions., Providing Global services with warehouse in CHINA - USA - LATAM.
Dell Technologies
Developed a new operations business that overseas Retail Operation, Responsible for a regional retail/marketplace operation US/CAN, Led Effectively over 12 direct reports across regions (LATAM, India, Asia), Business transformation (process improvement), Constant contribution to sales Planning...
Finance and Banking
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Managed cross-functional teams ranging from 10 to 65 direct reports, focusing on coaching and performance.
Dell Technologies
Led Effectively over 65 direct reports across regions, strong KPI achievements (over 15% improvement) and 50% waste reduction by leading process improvement, Order processing time 80% improvement in order processing times
Dell Technologies
Managed a team of 35 direct reports across the region (Latam & Caribbean), Daily Coaching, monitoring, results tracking.
Dell Technologies
Business analysis (Excel, Power BI, Access), Big data processing incorporating statistical analysis, Forecast analysis, KPI’s analysis vs. goals, Readouts to Sr. Management ( Directors, VP, Stakeholders)
Marketing Solutions
Led Sales team of 10 direct report, Forecast, Planning / execution / Sales funnel / Marketing
