Jaison - Data Analyst with 5 years of experience in financial services

Used SQL for querying and managing large datasets to support analytics projects.

Developed dashboards and reports using tools like Tableau and Power BI.

Performed data cleaning and validation to ensure high-quality data for analysis.

Utilized Excel for data analysis, pivot tables, and macros to streamline processes.

Management of PQR., Process of assigning and canceling service orders., Follow-up and returns of orders., Logistic management., Direct communication with customers via calls, chats and email., Sales advice., Management of financial transactions with clients., Management of software.

Reception and entry of merchandise, storage and storage processes (labeling, code assignment)., Merchandise enlistment (picking packing). location, dispatches, returns., Management of transport documents, packing list., Management of the APLINSA software., Customer service.

Customer Service, General support, account security management, Business account management, charity., Direct communication with customers via calls, chats and email., Management of financial transactions with clients., Management of software (Zendesk, Avaya, slack, microsft suite)., Banking application guidance, Working hand in hand with security and fraud.