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Data Analyst with 5 years of experience in financial services
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Competencies
Used SQL for querying and managing large datasets to support analytics projects.
Developed dashboards and reports using tools like Tableau and Power BI.
Performed data cleaning and validation to ensure high-quality data for analysis.
Utilized Excel for data analysis, pivot tables, and macros to streamline processes.
Education
Summary
Experienced data analyst specializing in financial services with expertise in data management, visualization, and validation.
Key Achievements
- Led data migration process and maintained data integrity during system upgrades.
- Collaborated with cross-functional teams to develop data visualization dashboards.
- Managed data cleansing and validation to improve reporting accuracy.
Experience
BILINGUAL CUSTOMER SERVICE
Management of PQR., Process of assigning and canceling service orders., Follow-up and returns of orders., Logistic management., Direct communication with customers via calls, chats and email., Sales advice., Management of financial transactions with clients., Management of software.
Warehouse Apprentice
Reception and entry of merchandise, storage and storage processes (labeling, code assignment)., Merchandise enlistment (picking packing). location, dispatches, returns., Management of transport documents, packing list., Management of the APLINSA software., Customer service.
General and Purchase support agent
Customer Service, General support, account security management, Business account management, charity., Direct communication with customers via calls, chats and email., Management of financial transactions with clients., Management of software (Zendesk, Avaya, slack, microsft suite)., Banking application guidance, Working hand in hand with security and fraud.