This is my profileContact via CazVidJakeline
Senior Logistic Coordinator at NAC- CR Express
Contact
Competencies
Expertise in managing pickup/delivery schedules, client communication, and load reporting to optimize supply chain operations.
Proficient in accurate data entry, updating CRM systems, and maintaining detailed records for logistics and insurance processes.
Skilled in evaluating customer interactions to ensure service quality and implement improvements.
Strong ability to maintain ongoing communication with clients and drivers, ensuring transparency and satisfaction.
Education
Languages
Summary
Dedicated logistics coordinator with extensive experience in managing deliveries, data entry, and quality assurance. Proven ability to optimize operations, improve service quality, and foster effective communication.
Key Achievements
- Streamlined logistics processes, improving delivery efficiency and client satisfaction.
- Coordinated complex pickup and delivery operations, maintaining high accuracy and communication.
- Implemented data management strategies that enhanced CRM updates and load reporting.
- Ensured high-quality customer service through detailed evaluations and proactive communication.
Experience
Experience Enabler
Detailed evaluations for incoming calls for our reps to ensure high quality service and avoid any work/call avoidance behaviors. Actively report on meetings our quality findings and analyze data resulting from the KPI’s based on performance from our accounts. Create detailed reports for our clients creating improvement plans for low performers
Data Entry Specialist
Entry all customer data into the insurance provider portal. Upload Test results and proof of insurance, as well as any additional documentation sent by the customer to get a refund. Accurately enter all insurance personal data into the insurance provider to avoid any delays with refunds. Report any missing documents to the escalations team for retrieval. Report duplicates to ensure up-to-date data base
Coordinate pickup/deliveries for clients. Update hourly CRM. Build and report all loads requested by the client. Call drivers and keep ongoing communication. Send emails/call the client to advise of any delays due to breakdowns. Report Drivers billing hourly rates. Keep track and trace of any breakdown trucks and provide hourly updates to clients about the delay.
Senior Logistic Coordinator
Coordinate pickup/deliveries for clients. Update hourly CRM. Build and report all loads requested by the client. Call drivers and keep ongoing communication. Send emails/call the client/broker and receiver to advise of any delays due to breakdowns. Report Drivers billing hourly rates. Keep track and trace of any breakdown trucks and provide hourly updates to clients about the delay.
Intake Specialist
Detailed data entry for all personal and medical information provided by the interested parties.. Ask and confirm all medical data from doctors and hospital visited during the time that the patient was taking any treatment or had an emergency.. Send HIPAA and ESignature forms to the patient.. All callers had to sign the paperwork before the call is ended to start the mass tort, convincing and sales skills were used at the end of the process to guarantee a positive outcome for both parties.
Quality Assurance Enabler
Detailed evaluations for incoming-outbound calls/emails and chats for our reps to ensure high quality service and avoid any work/call avoidance behaviors.. Actively report on meetings our quality findings and analyze data resulting from the KPI’s based on performance from our accounts.. Create detailed reports for our clients creating improvement plans for low performers.. Provide personalized coaching sessions to teammates for overall improvement.. Create and supervise PIP plans for bottom performers.