Dedicated customer service and sales professional with extensive experience in BPO, retail, and back-office operations, skilled in client communication, platform management, and logistics.
Delivered customer support and issue resolution via chat, email, and phone channels in various roles.
Engaged in sales and consultative roles in retail and commercial environments, including payments and refunds handling.
Managed logistics, dispatch, and inventory processes at Pressure Cleaning Company.
Handled platform management and payment reconciliation tasks using EPIC for insurance clients.
Pressure cleaning company Sydney
Sales and construction supplies consultant, Warehouse management, Repair of machinery for projects, Construction materials dispatch and warehouse
Lean solutions group
In charge of accountable section of reconciling payments of clients of acrissure LLC insurance company, Read and prepare emails, Contact clients, Management of platform EPIC
Sutherland global holding
Handle chats, Emails, Inbound calls plus outbound calls, Solving issues and mediation with guest and host, Providing resolutions, refunds and cancellations working from home
Opticall bpo
Campaign for fortiva credit card
Professional career
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Effectively communicated with clients, coworkers, and stakeholders through multiple channels in various roles.
Concentrix
Agent customer service for Capital one bank, Customer support and collections department, Setting payment plans, Outbound calls
