This is my profileContact via CazVidJames
Customer Service & Sales Specialist with 5+ years of experience in retail and BPO
Contact
Competencies
Delivered customer support and issue resolution via chat, email, and phone channels in various roles.
Engaged in sales and consultative roles in retail and commercial environments, including payments and refunds handling.
Managed logistics, dispatch, and inventory processes at Pressure Cleaning Company.
Handled platform management and payment reconciliation tasks using EPIC for insurance clients.
Effectively communicated with clients, coworkers, and stakeholders through multiple channels in various roles.
Education
Languages
Summary
Dedicated customer service and sales professional with extensive experience in BPO, retail, and back-office operations, skilled in client communication, platform management, and logistics.
Key Achievements
- Managed warehouse operations and sales at Pressure Cleaning Company, overseeing construction materials and machinery repairs.
- Handled client payments and platform management as Back Office Coordinator at Lean Solutions Group.
- Provided multi-channel customer support including chat, email, and calls at Sutherland Global Holding.
Experience
Commercial sales
Sales and construction supplies consultant, Warehouse management, Repair of machinery for projects, Construction materials dispatch and warehouse
Back office coordinator
In charge of accountable section of reconciling payments of clients of acrissure LLC insurance company, Read and prepare emails, Contact clients, Management of platform EPIC
Ambassador
Handle chats, Emails, Inbound calls plus outbound calls, Solving issues and mediation with guest and host, Providing resolutions, refunds and cancellations working from home
Customer services
Campaign for fortiva credit card
Refraccionist telemedicine representative
Agent customer service for Capital one bank, Customer support and collections department, Setting payment plans, Outbound calls