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Janerline
Team Lead with 10+ years in customer support and logistics
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Competencies
Supervised and supported teams across multiple roles, ensuring productivity and alignment with objectives.
Engaged with clients via email and phone, providing timely updates and resolving issues professionally.
Coordinated tasks between internal teams and clients to meet project deadlines and quality standards.
Handled secure transactions and account resolutions, ensuring accuracy and compliance standards.
Organized digital and physical files, managed office supplies and inventory to improve workflow.
Education
Languages
Summary
Dedicated professional with over a decade of experience leading teams, managing customer communications, and coordinating logistics to ensure seamless operations. Skilled in project coordination, client service, and technical tools.
Key Achievements
- Led a remote team of over 10 members to consistently meet project deadlines and quality standards at Lean Solutions Group.
- Managed shipment tracking and real-time client updates, ensuring high customer satisfaction and efficient communication.
- Provided comprehensive client support for payments and account issues, maintaining compliance and accurate documentation at Sutherland Global Services.
Experience
Track and Trace- Team Lead
Led and supported remote team members to ensure productivity and alignment with objectives., Led staff meetings to delegate tasks, assign workloads and communicate changing priorities., Led a team of 10+ members, driving project completion within strict deadlines and quality standards., Tracked...